Help & Support

Support

Having trouble? Most issues are solved in under a minute. Find your answer below, or email us directly.

Getting started

How do I import a training plan?

LaceUp supports three ways to get a plan:

  1. JSON import — tap + on the home screen → Import from JSON. Paste your plan JSON or share a .json file from the Files app.
  2. AI generator — tap + → Generate with AI. Enter your race goal, weekly volume, and threshold pace. Requires an Anthropic API key (Premium).
  3. Built-in templates — tap + → Browse Templates for ready-made 5K, 10K, half marathon, and marathon plans.

How do I schedule workouts to my Apple Watch?

  1. Open your plan and tap Sync to Watch.
  2. Confirm the workout count in the sheet that appears.
  3. Tap Sync. Workouts appear in the native Workout app on your Watch within a few seconds.

Make sure your iPhone and Watch are on the same Wi-Fi network or Bluetooth is on.

Where do I set my threshold pace and heart rate zones?

Go to Settings → Athlete Profile. Enter your threshold pace (in MM:SS per km or per mile) and your maximum heart rate. LaceUp calculates all five zones automatically. You can also set each zone boundary manually.

Apple Watch sync

Workouts aren't appearing on my Watch

Try these steps in order:

  1. Open LaceUp on iPhone and tap Sync to Watch again.
  2. On your Watch, open the Workout app and scroll down to find scheduled workouts.
  3. If still missing: open the LaceUp app on your Watch directly — this wakes the Watch companion and triggers a sync.
  4. Force-quit LaceUp on both iPhone and Watch, then re-sync.
Note: WorkoutKit scheduling can take 30–60 seconds to propagate to the Watch, especially if it was recently woken from sleep. If you just synced, wait a moment and check again.

Workouts disappeared after I reinstalled the app

Reinstalling the app removes all locally stored data including scheduled workouts. Re-import your plan and sync again. Your completed workout history remains in Apple Health and is not affected.

My Watch shows the workout but pace targets aren't there

Check that your Athlete Profile has a threshold pace set. Without it, LaceUp cannot calculate zone targets and the workout schedules with distance-only guidance. Set your threshold pace, then re-sync.

HealthKit & permissions

LaceUp isn't reading my workouts from Apple Health

Go to Settings → Privacy → Health → LaceUp and make sure Workouts and Heart Rate are set to Read. Then return to LaceUp and pull to refresh on the Progress Dashboard.

The Progress Dashboard shows no data

The dashboard requires at least one completed workout in Apple Health that falls within your plan's date range. Completed Apple Watch workouts sync automatically. If you ran without your Watch, use the + button on the Progress Dashboard to log the run manually.

LaceUp can't save workouts to Apple Health

Go to Settings → Privacy → Health → LaceUp and enable Workouts under Allow LaceUp to Write Data. This is required for the Quick Run feature and manual run logging.

Purchases & Premium

How do I restore my purchase on a new device?

Go to Settings → Subscription inside LaceUp and tap Restore Purchases. Make sure you're signed in to the same Apple ID you used for the original purchase.

What's included in the free tier?

The free tier includes: 1 active plan, JSON import, Apple Watch scheduling, calendar sync, and shoe tracker. Premium adds unlimited plans, AI plan generation & coaching chat, the progress dashboard, plan templates, and home-screen widgets.

Still stuck?

If none of the above helps, email us. Include your iOS version, Watch model (if relevant), and a brief description of what you tried.

We typically respond within one business day.

[email protected]